Pre-reading

Once connected you will be asked a series of questions, remain calm and answer all questions carefully. An emergency vehicle will be dispatched as soon as the operator knows the location and the type of assistance you require. Don’t hang up until told to do so.
Some of the questions you may be asked include:

• • your location, don’t forget to include landmarks where necessary
  • the nature of your emergency, what type of accident or illness has occurred and a brief description of what has happened
  • the number of people affected by the emergency and the nature of their injuries
  • your name and the phone number that you are calling from.

Depending on the emergency the operator may provide you with step-by-step assistance on how to provide initial first aid management, this assistance can continue until the emergency vehicle arrives. All emergency calls are recorded.