National Training Package Requirements: 5 Core Units Plus 7 Elective Units
|
National Code |
Units of Competency |
Sem 1, 2018 CRN |
|
|
Module1- Professional Practice and Office Skills |
|
|
BSBWOR204 |
Use business technology |
12175 |
|
BSBWHS201 |
Contribute to health and safety of self and others |
12177 |
|
FNSINC401 |
Apply principles of professional practice to work in the financial services industry |
12862 |
|
|
Module 2- Customer Service Management |
|
|
BSBCUS403 |
Implement customer services standards | 12911 |
|
BSBCUS301 |
Deliver and monitor a service to customers |
12191 |
|
FNSSAM403 |
Prospect for new clients |
12912 |
|
|
Module 3- Selling Financial Products |
|
|
FNSSAM401 |
Sell financial products and services |
12913 |
|
FNSSAM402 |
Implement a sales plan |
12914 |
|
FNSINC402 |
Develop and maintain in-depth knowledge of products and services used by an organisation or sector |
12915 |
|
|
Module 4: Credit Management |
|
|
FNSCRD402 |
Establish and maintain appropriate security |
12904 |
|
FNSCRD401 |
Assess credit applications |
12902 |
|
FNSBNK402 |
Align banking products with the needs of small business customers |
12905 |
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