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Certificate IV in Banking Services FNS42015
Units of Competency	Textbook/ Learner Guide	Price
Use business technology	Professional Practice and Office Skills Study Guide	$   11.00
Contribute to health and safety of self and others
Apply principles of professional practice to work in the financial services industry
Implement customer services standards	Selling: Managing Customer Relationships, 3rd edition, Peter Rix, ISBN 9780074715611	$   84.96
Deliver and monitor a service to customers
Prospect for new clients
Sell financial products and services	Selling: Managing Customer Relationships, 3rd edition, Peter Rix, ISBN 9780074715611	$   84.96
Implement a sales plan
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Establish and maintain appropriate security	Financial Institutions Management ,3rd Edition,Helen Lange, Anthony Saunders, Marcia Millon Cornett, ISBN 9781743076132	$   143.46
Assess credit applications
Align banking products with the needs of small business customers