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Diploma of Banking Services Management FNS50915
Units of Competency	Textbook/ Learner Guide	Price
Apply principles of professional practice to work in the financial services industry	Apply Principles of Professional Practice to Work in the Financial Services	$   11.00
Develop and nurture relationships with clients other professionals and third party referrers	All required resources are available online.
Establish and maintain appropriate security	Financial Institutions Management , 3rd Edition, Helen Lange, Anthony Saunders, Marcia Millon Cornett, ISBN 9781743076132	$ 143.46
Assess credit applications
Align banking products with the needs of small business customers
Lead and manage a sales team	Selling: Managing Customer Relationships, 3rd edition, Peter Rix, ISBN 9780074715611	$ 84.96
Apply advanced selling techniques to selling of financial products and services
Manage premium customer relationships
Manage people performance	Management Strategies and Skills Blended Learning Package, 2nd edition,Judith Dwyer, Nicole Hopwood, ISBN 9781743077191	$104.46
Monitor and manage small business operations
Implement workplace information system
Manage banking and service strategy for small business customer