A medical emergency could be when a person becomes unconscious or suffers a heart attack or stroke. An injury is when damage occurs to some part of a person’s body, for example a broken bone or deep cut that bleeds freely.

You can always do something to help.

Remain calm and communicate with others involved in the emergency. Remember to:

• • call 000 or ask someone else to
  • make the area safe, for you, any bystanders and the casualty
  • assess the casualty’s care needs and commence appropriate management
  • record all relevant information about the emergency.