Course Overview 

This module covers customer service skills and business communication techniques, office technology and workplace health and safety procedures.

This is a full fee paying course comprising four nationally accredited units of competency. 

Skills Covered

1. Select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.
   
2. Produce a range of basic workplace documentation. This includes plan, draft and review a basic document before writing the final version.
   
3. Participate in workplace occupational health and safety (OHS) processes to protect the workers own health and safety, and that of others.
   
4. Identify customer needs and monitor service provided to customers. 
   
5. Using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.
   

Course Details

• Start Date: Enrol anytime              
  
• Admission Requirement: None
  
• Study Mode: Online
  
• Course Fees: 
• TAFE SA Student Fees for non-WorkReady funded students : $ 420.00
• TAFE SA Student Fees for WorkReady eligible students        : $  52.50

• Payment Options: Click on 'Study Now Pay Later Options'
  
• Duration: 8 weeks,however students are able to fast track and complete in a shorter timeframe 
  
• Study Load: Self-paced (e.g. Approx. 4-6 hours per week = complete in 8 weeks) 
  
• Required Textbooks: Not required (online resources will be provided)
  
• Assessments: Supervised, unsupervised assessments and online activities. For more details click here
  
• Assessment  Locations: Online or TAFE SA Campuses or Interstate approved invigilators. For more details click here  
  
• Further Information: FJP.admissions@tafesa.edu.au  or 08 8207 8322