Course Overview 

This module covers the skills and knowledge required to develop business communication skills, identify customer needs and to deliver, monitor and improve quality customer service.

Skills Covered

1. Selling, marketing and customer relationship.
   
2. Management. 
   
3. Understanding consumers and organisational buyers. 
   
4. Ethical and legal issues in selling.
   
5. Developing your communication skills. 
   
6. Getting organised and prospecting.
   

Course Details

• Start Date: Enrol anytime              
  
• Admission Requirement: None
  
• Study Mode: Online
  
• Course Fees: $ 580.00

• Payment Options: Click on 'Study Now Pay Later Options'
  
• Duration: 10 weeks,however students are able to fast track and complete in a shorter timeframe 
  
• Study Load: Self-paced (e.g. Approx. 4-6 hours per week = complete in 10 weeks) 
  
• Required Textbooks: Not required (online resources will be provided)
  
• Assessments: Supervised, unsupervised assessments and online activities. For more details click here
  
• Assessment  Locations: Online or TAFE SA Campuses or Interstate approved invigilators. For more details click here  
  
• Further Information: FJP.admissions@tafesa.edu.au  or 08 8207 8322