Course Overview 

This module covers the skills and knowledge required to plan, implement, direct and evaluate sales team activities and build and maintain relationships with customers while meeting their specific needs.

Skills Covered

1. Selling, marketing and customer relationship management. 
2. Understanding consumers and organisational buyers. 
3. Ethical and legal issues in selling. 
4. Developing your communication skills. 
5. Getting organised and prospecting. 
6. Selling as consultation. 
7. Managing objections and buyer concerns. 
8. Obtaining commitment. 
9. Customer relationship management in the modern organisation 
10. Managing relationships with key customers and negotiating with customers. 
11. Making presentations to customer groups.

Course Details

• Start Date: Enrol anytime              
  
• Admission Requirement: None
  
• Study Mode: Online
  
• Course Fees: $ 680.00

• Payment Options: Click on 'Study Now Pay Later Options'
  
• Duration: 10 weeks,however students are able to fast track and complete in a shorter timeframe 
  
• Study Load: Self-paced (e.g. Approx. 4-6 hours per week = complete in 10 weeks) 
  
• Required Textbooks: Not required (online resources will be provided)
  
• Assessments: Supervised, unsupervised assessments and online activities. For more details click here
  
• Assessment  Locations: Online or TAFE SA Campuses or Interstate approved invigilators. For more details click here  
  
• Further Information: FJP.admissions@tafesa.edu.au  or 08 8207 8322