Course Overview

This qualification develops skills and knowledge in client relationships to advise and promote financial products and services in the banking and financial services industry. 

This course covers professional practice and office skills, customer service management, selling financial products and credit management.

This program is designed for those wanting to pursue a career in banking, customer contact centres or retail financial services environments in the private or public sector. 

It is also suitable for those already working in the financial services industry, offering opportunities to broaden knowledge and career prospects, and to progress to diploma or degree studies.

Employment Opportunities: 

Possible job outcomes include Senior Sales Consultant, Lending Consultant, Team Leader, Supervisor, Customer Contact Centre Service Consultant, Administration Officer, Customer Service Officer, Administration Assistant, Finance Officer, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior and Receptionist

Course Fees: TAFE SA Student Fees for non-WorkReady funded students : $ 1,620.00

Study Now Pay Later: TAFE SA offers a range of fee payment options to students.For more details click on 'Study Now Pay Later' 

Required Textbooks:

Selling managing customer relationships 3e, Peter Rix, McGraw Hill Education ISBN 9780074715611

Financial Institutions Management 3e, Helen Lange, Anthony Saunders, Marcia Millon Cornett, McGraw Hill ISBN 978174307062-8

Recognition of Prior Learning (RPL) and Credit Transfer: Applicable.For more details click in 'RPL'